Structured Preventative Field Maintenance for EV Infrastructure
Clean – Inspect – Audit
Charger Preventative Maintenance Subscription
Protect Your Investment. Maximize Uptime. Preserve Revenue.
ChargerPM is a subscription-based structured preventative field operations program designed to condition, inspect, and audit EV charging infrastructure to protect uptime, compliance, and revenue performance.
As EV deployments scale, preventative field verification becomes critical to safeguarding capital investment and ensuring consistent operational readiness.
PM Subscription Services
Our trained technicians routinely visit your charging stations to inspect, document, maintain, and proactively identify issues before they result in downtime.
Core Preventative Maintenance Services
Clean & Preserve
- Exterior surface cleaning and screen clarity restoration
- Remove residue, adhesives, and graffiti
- Cabinet base and site conditioning to maintain airflow and presentation
- Air filter cleaning or replacement through filter-access doors (DC Fast, as applicable)
Inspect & Verify
- Visual inspection of unit, enclosure, and pedestal integrity
- Inspect cords, couplers, and cable management systems
- Inspect vents, airflow, and air filters (as applicable)
Test & Confirm Operation
- Verify screen and payment system functionality
- Check emergency stop button operation, following manufacturer guidance
- Confirm network connectivity and LED status indicators
- Test charging output using a compatible EV (as applicable)
Audit & Report
- Photo documentation of site condition
- Error code identification and documentation
- Detailed service report provided to ChargerPM and host
- Issues needing certified repair reported and referred to a qualified service provider
PM Clean and Preserve
EV chargers operate outdoors in harsh environments — exposed to dust, road salt, pollen, pollution, extreme temperatures, and constant use. Over time, buildup restricts airflow, stresses cooling systems, damages screens, and accelerates cable degradation.
Protect the Investment. Maximize the Return.
Routine conditioning:
- Prevents overheating and internal component strain
- Reduces costly service calls
- Extends equipment lifespan
- Protects manufacturer warranty compliance
- Improves driver confidence and site reviews
Visible neglect erodes driver confidence and suppresses utilization. Clean, well-maintained chargers signal reliability — and reliability drives utilization.
PM Inspect and Verify
EV chargers are high-voltage, high-utilization assets operating in demanding outdoor environments. Over time, vibration, temperature swings, moisture intrusion, cable strain, and heavy usage create hidden risks that are not visible to the casual observer.
ChargerPM inspection services are designed to identify early-stage failures before they result in downtime.
System Integrity Inspection Includes:
- Detailed exterior enclosure and cabinet inspection
- Cable strain and sheath condition assessment
- Coupler pin and contact examination
- Payment terminal functionality verification
- Screen responsiveness and brightness testing
- Emergency stop button check
- Cooling airflow and vent inspection (exterior and filter bay)
- Air filter condition assessment (filter-access door)
- LED and indicator light verification
- Network connectivity status confirmation
- Pedestal stability and mounting integrity review
- Error code identification and documentation
Why Inspection Matters
Most charger failures don't happen suddenly — they develop gradually.
Loose connections, restricted airflow, moisture intrusion, and cable degradation reduce performance long before a charger goes offline. Routine inspection allows corrective action before revenue is lost.
Inspection protects uptime.
Uptime protects revenue.
PM Audit and Report
Field-Verified Documentation & Reporting
ChargerPM utilizes a secure, cloud-based field audit system to ensure every site visit is standardized, timestamped, and verifiable.
Our technicians follow a structured digital checklist built directly into our field audit system. During each visit, required photos are captured at every inspection point and submitted in real time from the field. Each image is automatically time-stamped and location-verified, creating a transparent record of when and where documentation occurred.
All audit data is securely uploaded to the cloud, organized by site and visit date, and made accessible to both ChargerPM management and the charging site host through a secure online dashboard. Every photo shows when it was taken and where, with its distance from the charger's location, so hosts can confirm each visit happened on site. Hosts receive organized visit documentation and reporting following every service cycle.
Why Audit Reporting Matters
EV charging infrastructure requires more than service — it requires verifiable field validation.
Whether managing compliance requirements, validating vendor performance, or protecting a significant capital investment, ChargerPM provides a lasting, verifiable record of charger condition and preventative care.
Every visit follows the same documentation standard — across every site, every technician, every time.
No guesswork.
No undocumented visits.
Just verified performance and accountability.
PM Subscription Packages
Every subscription is tailored to your charger count, locations and utilization. Tell us about your sites and we'll recommend a schedule.
Request a proposalPM Service Scope
ChargerPM technicians maintain, inspect, and document. Certified repair stays with certified service providers.
What our technicians do
- Clean the charger exterior, screen, cables, connectors, and holsters
- Open filter-access doors on DC Fast units to inspect, clean, or replace air filters and check airflow
- Inspect enclosures, pedestals, cables, couplers, signage, and site conditions
- Test screens, payment terminals, network status, indicator lights, and emergency stop buttons
- Test charging output at the connector using a compatible EV (as applicable)
- Document every inspection point with time-stamped photos and a service report
What our technicians don't do
- Open a charger's high-voltage power or electronics compartment
- Repair or replace internal electrical components, power modules, or boards
- Perform electrical work on the site's power supply or service equipment
When a visit finds a deeper problem, we document it, report it to you, and refer it to a qualified, certified service provider in our network. Repairs are quoted separately.
PM Field Gallery
What chargers and charging sites look like without preventative maintenance.
PM Frequently Asked Questions
Do ChargerPM technicians repair chargers?
No. ChargerPM is a preventative maintenance service. Our technicians clean, inspect, test, and document. When a visit finds an issue that needs certified electrical or electronics service, we report it to you and refer it to a qualified service provider in our network. Repairs are quoted separately.
Do your technicians open the charger?
Only the filter-access doors on DC Fast units, to inspect, clean, or replace air filters. Our technicians never open a charger's high-voltage power or electronics compartment.
Which charger brands do you service?
We maintain Level 2 and DC Fast chargers from most major manufacturers. List your brands in the proposal form, or choose "Other / not sure" and we'll confirm them during the site review.
How often should my chargers be serviced?
It depends on utilization, location, and exposure. Our recommended starting schedule is quarterly for most public Level 2 sites and monthly for most public DC Fast sites. We'll recommend a schedule for each site in your proposal.
What do I receive after each visit?
A service report with time-stamped, location-tagged photos of every inspection point, plus any issues found and our recommended next steps.
I already have a manufacturer service agreement. Do I still need ChargerPM?
Many manufacturer agreements cover parts and repairs but not routine cleaning, inspection, and site documentation. ChargerPM fills that gap. Tell us about your current agreement in the proposal form and we'll explain how the two fit together.
Does a higher visit frequency guarantee uptime?
No. Our packages are defined by the number of scheduled visits. More frequent visits catch problems earlier, but charger uptime also depends on hardware, network, and utility factors outside our control.
Request a Maintenance Proposal
Tell us about your chargers and sites. Paula will follow up with a recommended visit schedule and a proposal built for your locations.
Thank you
Available for regional and national deployment.
Please contact:
ChargerPM.com
